General Information
Casa Cóndor Ausangate is a family-run rural lodge located in the community of Pukarumi, Ocongate District, Cusco, Peru, at approximately 4,000 meters (13,123 feet) above sea level. We offer an authentic rural tourism experience where guests can enjoy nature, peaceful surroundings, and traditional Andean culture.
By confirming a reservation, guests agree to these Terms and Conditions. Reservations and Payments
- Reservations can be made through our website, WhatsApp, email, or authorized booking channels.
- All reservations are subject to availability and confirmation.
- No advance payment is required for direct accommodation bookings.
- Payment is made directly at Casa Cóndor Ausangate upon arrival.
- Rates and included services will be communicated before the reservation is confirmed.
Cancellations and Changes
- Free cancellation is available up to 24 hours before check-in.
- If you need to cancel less than 24 hours in advance, please notify us as soon as possible. No automatic charges will be made for direct bookings that do not require an advance payment.
- In the event of a no-show without prior notice, the reservation may be canceled.
- Date changes are free of charge and subject to availability.
- In the event of an early departure, guests will only be charged for the nights they stay, except for any additional non-refundable services previously accepted.
Reservations made through third-party booking platforms are subject to the cancellation and modification policies accepted on those platforms.
Check-In and Check-Out Times
- Check-in: From 2:00 p.m.
- Check-out: By 10:00 a.m.
Early check-in and late check-out are subject to availability and prior arrangement.
Accommodation and meals
- Accommodation includes the services specified for the room booked.
- Rooms have access to shared bathrooms.
- Breakfast is included when specified in the room rate.
- Lunch, dinner, and other additional services can be requested separately, subject to availability.
- Any special dietary requirements should be communicated in advance.
Weather, altitude, and health
Casa Cóndor Ausangate is located in a natural Andean environment where temperatures can be cold, especially at night.
We recommend bringing warm clothing, comfortable footwear, and rain protection during the rainy season.
Due to the high altitude, we recommend acclimatizing beforehand and consulting a healthcare professional if you have any medical conditions that could be affected by altitude.
Weather conditions may affect certain mountain excursions, but they do not necessarily prevent guests from enjoying their stay at the lodge.
House rules and safety
To ensure a pleasant stay for everyone, we kindly ask our guests to:
- Respect the rest and privacy of other guests and the host family.
- Keep shared areas clean and tidy.
- Refrain from smoking inside the rooms.
- Take care of the facilities and respect the traditions of the local community.
- Supervise children under their care at all times.
- Contact us in advance to ask about bringing pets.
Damage caused by improper use of the facilities may result in reasonable charges, provided they are properly documented and supported.
Casa Cóndor is committed to providing its services with due care and maintaining appropriate safety conditions in accordance with applicable regulations.
Additional experiences and activities
We offer or help arrange cultural experiences and activities such as alpaca herding, traditional Pachamanca meals, horseback riding, visits to the Pacchanta hot springs, and excursions to the 7 Lakes of Ausangate.
These activities involve an additional fee unless they are specifically listed as included in your reservation.
All activities are subject to availability and safety conditions. Guests will be informed promptly of any changes.